Privacy Policy – Verilontasyra

Your privacy is important to us. This page explains how Verilontasyra handles, stores, and protects your personal information when you interact with our flower shop and services in Malaysia.

Information We Collect

We collect basic details to process your orders, deliver flowers, and provide customer service.

• Contact information such as your name, address, phone number, and email address required for orders and communication.
• Order and delivery details including your requested products, instructions, recipient data, and delivery preferences.
• Technical data collected automatically, such as device, browser, and IP address, for website functionality and security.
• Feedback or messages you share with us, including reviews or order inquiries submitted through our website.

How We Use Your Information

Your data is used solely to complete your orders, improve your experience, and ensure efficient service.

• Fulfilling and delivering your flower orders accurately and efficiently as requested.
• Responding to inquiries, customizing bouquets, and resolving customer support requests.
• Improving our website, services, and communications based on feedback and technical insights.
• Complying with legal obligations, regulatory requirements, and safety practices for Malaysian businesses.

Legal Basis For Processing

Verilontasyra processes your data following Malaysian laws, primarily under your consent and fulfillment of contracts.

We collect and use information to deliver the services you request, relying on consent, contract necessity, or as required for legal obligations consistent with Malaysia’s regulations.

Data Sharing

We do not sell your data. Sharing is limited to partners assisting with essential shop operations.

• Sharing order and delivery details with verified couriers or partners to fulfill flower deliveries.
• Limited sharing with IT and payment service providers for site operation and transaction processing.
• Disclosure to government or legal authorities only when required to comply with Malaysian law.

Data Security

We employ industry-standard security practices, such as encryption and regular data reviews, to protect your personal information against unauthorized access or misuse. Our server and internal controls ensure your privacy is respected and your information is retained only as long as necessary for its original purpose.

Your Rights

You have the right to access, update, or request removal of your data.

• Request a copy or update of your personal information.
• Withdraw consent for specific processing activities, where applicable.
• Ask to restrict processing of your data under circumstances defined by Malaysian law.
• Request removal of personal data when no longer needed or with lawful cause.

Cookies

Cookies help us enhance your browsing experience and enable essential services. You may adjust your preferences by reviewing our cookie policy, which outlines your choices for managing cookies.

Cookie Policy Cookie Policy

Contact Us

For privacy-related requests or questions, please contact our team by phone, email, or post using the following details.

Privacy Policy Updates

We may revise this policy to reflect changes in law or our practices. Please review regularly for updated terms.